Return Policy for Evening Dresses
1. Short Return Period:
• Return requests must be submitted within 3 days from the date of receiving the dress.
2. Condition of the Product:
• The dress must be unused, unworn, unaltered (e.g., no cutting or tailoring), and returned with all its original accessories, including attached tags.
• Any signs of use, such as odors (perfume, sweat, smoke), stains, or damage, will void the return eligibility.
3. Non-Returnable Items:
• Custom-made dresses.
• Dresses that have been altered at the customer’s request.
• Dresses purchased on discount or during special sales.
4. Return Fees:
• The customer is responsible for all return shipping costs.
5. Exchange Instead of Refund:
• If the return is approved, a gift card equivalent to the dress’s value will be issued for future purchases.
• No cash refunds will be provided.
6. Return Process:
• Return requests must be submitted via email or WhatsApp.
• Requests will be reviewed within 7 business days, and the store credit or gift card will only be issued after receiving and inspecting the returned dress to ensure it meets all conditions.
7. Disclaimer:
• We reserve the right to reject any return request that does not comply with the terms outlined above.